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FAQs
Digital Banking - Frequently Asked Questions
About Ajman Bank Digital Banking
Ajman Bank Digital Banking is a simple, hassle-free and secure Online Banking service available to all Ajman Bank Retail banking customers in the United Arab Emirates.
You are looking for one reason to choose Retail Online Banking, we will give you 10...
- It is easy to apply, and hassle-free to use for your everyday banking needs
- It is your own bank. You have instant access to up-to-date information on your accounts, deposits, credit cards and finance.
- It is safe & secure. Using your Online Banking ID (User ID) and Password, for viewing details your accounts, cards, finances, and deposits, downloading statements, our Digital Banking gives you the confidence that accounts and transactions remain safe with us.
- It is fast. It takes a few seconds to click and to get updated information of your account, cards, finances and deposits, and a few minutes to make a bill payment, recharge your mobile or transfer funds.
- It is worldwide access. You can use Digital Banking from anywhere and at anytime, be it your home, office or on the move.
- It is time-saving. No need to drive up to a branch or look for a service center. So you save up on your time to enjoy life.
- It is available 24/7 and accessible at your own convenience,
- No special hardware or software required. All you need is a simple computer and an Internet connection.
- Wide range of services. From account and card details to statements, deposit details to finance summary, transfers within UAE to International Transfers, bill payments and mobile recharge, we have it all in one comprehensive package. And we are working vigorously to add more value-added services for you.
- It is FREE! - Not that it matters much but feels good to know.
There are no fees and charges for using Digital Banking. However, some charges may apply to certain requests and transactions, such as Cheque Book, International Transfers etc.
Yes. This service is available to you 24 hours a day, 7 days a week.
Yes. As long as you meet the System Requirements, you will be able to access Digital Banking from anywhere and at anytime.
Yes. As long as you meet the Mobile Requirements, you will be able to access Digital Banking from anywhere and at anytime.
To use Digital Banking, you need to register with your Ajman Bank Debit Card or Credit Card. You must have a Current or Savings Account, or a Credit Card with Ajman Bank, United Arab Emirates.
Click on the ' Sign up for Internet Banking ' on Web or “Signup� on Mobile of Digital Banking and follow the simple steps for registering. The registration for Digital Banking will be completed and you can log in to start using the Digital Banking Services.
Security
Security raises different concerns such as security of information, security measures for identification, security of financial transactions and so on. Our Digital Banking is Secure Socket Layer (SSL), which is one of the strongest encryption technologies and is used by numerous online financial applications worldwide for safeguarding information against disclosure to third parties. We have virtual keyboard to protect your User ID and Password from key-logging.
Encryption is the process of transforming information using an encryption algorithm to make it unreadable to anyone except those possessing special knowledge, usually referred to as a key. The result of the process is encrypted information. In many contexts, the word encryption also implicitly refers to the reverse process, decryption (e.g. "software for encryption" can typically also perform decryption), to make the encrypted information readable again (i.e. to make it unencrypted). And our SSL Certificate ensures encryption from your browser to our back-end systems which protects information against any potential loss.
Cookie (also called as tracking cookie, browser cookie, and HTTP cookie) is a small piece of text stored on a user's computer by a web browser. A cookie consists of one or more name-value pairs containing bits of information such as user preferences, shopping cart contents, and the identifier for a server-based session, or other data used by websites.
You should take the following precautions:
- DO NOT reveal your Card Number, T-PIN, User ID and Password and MPIN to anyone, write it down or use it where the information is exposed to anyone.
- Keep changing your Password , and If you suspect it has been revealed, then change your Password IMMEDIATELY.
- DO NOT use easily guessable information as your Password such as your date of birth, telephone number, mobile number etc.
- DO NOT leave your Retail computer unlocked or unattended when logged-in Online Banking.
- REMEMBER TO LOCK THE COMPUTER OR LOG OUT of Online Banking and close your browser whenever you leave your computer.
- Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session.
- Always use the latest recommended internet browser so that you are using the most updated security features available.
- Call our Phone Banking immediately if you notice any unusual transactions on your account.
If you suspect there are unauthorized transactions on your account, please call 800-22 on our Phone Banking by providing account and transaction details. Please take note of your last log-in date and time, as indicated at the Online Banking Homepage, each time you log-in to Digital Banking.
We strongly recommend that you do not access Digital Banking and conduct transactions on shared or public computers unless you are sure that it is safe to do so. Please clear browser cache after each session so that your account information is removed from such computers.
Log - In
The User ID and Password is what you entered at the time of Registration.
Please call our Phone Banking for assistance.
Just click on forgot User name on login page and follow the instructions.
Just click on forgot Password on Log-in page and follow the instructions.
Yes, you can change your password any time. To change the password, login to Digital Banking.
If you feel that your password has been stolen or exposed to others, please change your password immediately.
System Requirements
Minimum Hardware Requirement
- PC with Pentium 166MHz processor or higher
- 8 MB RAM or higher
- SVGA or higher resolution monitor, 256 colors minimum, 1024 x 768 screen resolution
- Internet connection
- Any mobile device with latest IOS
- Any operating system
- Any Browser
- App Store / Google Play store
Online Banking is optimized for viewing with screen resolution of 1024 x 768. Mobile banking is rendered as per mobile device display.
Yes , you can use Digital Banking in Mac PC or download from App store store.
Yes, our Digital Banking supports Macintosh computer and operating system.
Trouble Shooting
The Digital Banking URL, https://onlinebanking.ajmanbank.ae/RetailBank/, should be accessible. If it is not accessible then probably your Internet Connection firewall is blocking the URL. Please check your connection.
Ensure that you are using one of the recommended browsers or the Mobile app downloaded from approved stores.
You can restart you browser or PC. Your Internet connection speed may also cause delay in response time. Please wait, check the browser status, it will show as working in the address bar or below in the status of page loading and let the website load.
If the problem persists, then close the browser, re-open and try again.
Incase of Digital Mobile Banking close the app and open again.
Please call our Phone Banking. Kindly get note of the error code or message if any, to the Phone Banking Agent for investigation.
